The launch of Trackman technology and the ability to pre-book bays at Moore Park Golf driving range has been highly anticipated as we enter a new era of performance, practice and play.
Listening to our community is at the forefront of changes we make, and this will remain the same as we look to the future.
We want to share with you some updates and answers to frequently asked questions. We welcome ongoing feedback as you continue to book, play and Do Moore at Moore Park Golf!
Click here to tell us about your latest experience.
There is no perfect ball quantity, as everybody plays at a different pace. Those playing a course may hit fewer while those in practice mode or games are getting through more balls faster. We have received feedback from both ends of the spectrum. As a result, each booking provides you with a starting number of balls.
If you run out or find you have balls leftover at the end of your next session, see the next questions.
Please don’t feel rushed or hurried, simply leave the balls in the bay once your booking ends.
Please advise the Concierge (wearing an orange vest) present on the driving range who will supply you with more. If you cannot locate the Concierge, please see the team in the Golf Shop.
This booking system rather than purchasing buckets has been established to prevent the long wait times that frustrated Moore Park Golf patrons in recent years. We have seen positive benefits, with wait times for bays now a thing of the past. You can book your bay up to two weeks before play day and can check-in to retrieve your balls 15 minutes before the start time of your booking.
Once you’ve created an account and have made a booking, you will receive a confirmation email with a QR code. On arrival, have the email and QR code ready to scan at the ball dispenser. This will enable you to retrieve your starting bucket of balls without visiting the shop.
We understand a minority of customers are not receiving QR codes to retrieve balls in their confirmation email. If this is the case, simply visit the shop prior to the start of your booking or see the Concierge on the range. Our team are here to help you.
We are currently waiting on essential parts for the ball system to be able to deliver balls at a volume required to service all bays activated. As a result, we have needed to occasionally close off bottom level bays during peak periods to alleviate ball demand. In the interim we need to limit the total bays bookable to ensure we can adequately service those open. We anticipate all bays will be operational by the end of August and thank you for your patience.
As mentioned above, the delay on essential parts also requires us to occasionally close one or two dispensers to service demand. As a result of your feedback, we have updated signage to include information which levels are open for ball dispensing.
We are happy to report the Moore Park Driving Range render is officially live and available via the interactive touch screens. Stay tuned for the virtual Moore Park Golf Course experience coming in November!
As per our Terms & Conditions, we recommend arriving 15-minutes before your booking to allow appropriate time to retrieve your balls, hire clubs (if necessary) and locate your bay.
Our booking system only has the capacity to book in 30-minute increments and as a result, 15 and 45-minute bookings are not possible at this stage. However, you can book in for 15-minute warm-up sessions by visiting the shop. Bookings are subject to availability on the range.
Don’t fret! Trackman range has an easy to access ‘convert’ feature. Simply click on the convert button in the right-hand side menu of your screen. This will convert your ball data and translate it to how a premium ball would have tracked. You can watch this video from Sydney Golf Academy coach, Bobby Walia, who explains how to activate and utilise this feature.
Click here to watch a video highlighting the key features that will help you with your performance.
There are a range of educational videos that showcase how you can use Trackman Range to improve your game. Please click below to watch what will educate you best.
Tracking accurate golf ball distance when using a range ball
How to use the ‘Find My Distance’ feature
How to hit a straighter ball when using the ‘Launch Direction’ and ‘Side’ data capture
Otherwise, speak to our concierge team on the range who are here to help!
We have proudly partnered with Trackman as their ball tracking technology is industry leading. Trackman Range has an initial calibration period of four to five weeks, during this time some shots might not read at 100% accuracy but will do so once the calibration period ends.
If you are experiencing a discrepancy with shot accuracy, please let us know here.
We are constantly inputting supplies of new range balls to refresh our inventory and our team aim to eliminate all poor-quality balls from the system. Our team are constantly blitzing through the existing 80,000 ball supply in circulation to eliminate end of life balls. In the meantime, please let our team know if you are provided balls that do not meet your standards and they will replace them for you.
We have a 12-hour cancellation policy where you can reschedule or cancel your booking, at which time a credit will be added to your account for future use. For full details on this please read our Terms & Conditions.
Trackman Range with outfield and overhead radars is setup to capture ball data only. For feedback on Club data, we recommend speaking to a Sydney Golf Academy coach. Their expertise afford them the skills to dissect club feedback based on the tracking of your ball.
A new driving range loyalty program is scheduled for release in October 2024 and more information will be provided when it comes to hand.
